Head, Outsourcing Management

• To develop strategy, streamline operation, identify, manage, conduct research and monitor performance of external debt collection agents (DCA) and partners.
• To initiate and develop new business, partner and venture with DCA for collaboration to accelerate recovery for RAM and SAM.
• To lead, advise and monitor execution on projects for recovery process improvements, campaigns, including feasibility studies and financial impact simulations.

• Responsible for developing and managing company’s strategic alliances, changes associated and key partnerships by offering solutions/value/outcome and engaging effectively across all channels. 
• To initiate, design, develop, organize, drive constantly and participate in evaluation and selection of outsourcing for onboarding, on-going performance and renewal, negotiate contract terms, manage and resolve outsourcing issues.  
• To pro-actively identify issues and risks and take swift actions to resolve by planning, strategizing, trouble-shoot to determine the root cause for low-achieving DCA’s and outsource partners. 
• To monitor execution of methods implementation and solutions for debt collection agencies for RAM. 
• To ensure contracts are up to date and provide feedback for any improvement in clause and operation.  Proficient in contract review, budget management and in-depth understanding of project life cycle. 
• To initiate technology ideas and project implementation for data-driven decision making.
• Ensure that outsourcing strategies fully comply with Shariah, legal statutory and regulatory requirements, as well as prevailing policies and procedures by the bank.
• To initiate knowledge sharing session on the portfolios with the team and recommend potential mitigations to avoid future recurrence.
• Conduct knowledge sharing sessions to equip the team with know-how in outsourcing, asset disposal and recovery related matters. 
• To lead post-mortem review for assigned portfolio in identifying the key findings and challenges on significant financing exposures for impaired and disposal collateral. 

• Collaborate with all cross-functional teams to ensure that KPIs, objectives and deliverables are achieved in a timely manner.  
• Act as contact point between internal and external for outsource projects.  
• Plan, overseas and lead outsourcing projects to accelerate recovery.
• Accurate and timely reporting.
• Bring solutions to problems.
• Commit continued improvement in competency, capability and efficiency.

• A minimum of 8 years related experience in recovery, with good professional ethics and occupational track records

• Legal Action – Civil & Foreclosure
• Business Development & Marketing knowledge
• Communication skill
• Creativity and Problem solving
• Adaptability
• Team working environment

Minimum of a Bachelor's degree / equivalent in relevant fields, and in profession of relevant professional qualifications fulfilling the regulatory requirements

Minimum 8 years of related experience in recovery, with good professional ethics and occupational track records