Senior Executive, IT User Support

• Monitor, coordinate and actively participate in projects and initiation life cycle i.e. Request form Information (RFI), Request for Proposal (RFP) and User Acceptance Test (UAT) / System Integration (SIT).
• Assist in production and functional support on the new and existing systems.
• Assist Head Business Support on IT-related procurement process and payments.
• Ensure the Bank’s standards and procedures are followed and adhered to.
• Handle the Bank’s project based on the System Development Life Cycle and applies the correct techniques and technologies.
• Handle and support Disaster Recovery and Business Continuity Management.
• Provide continuous functional training to the internal users.
• Analyse issue logs logged by users via e-Help pertaining to all main system functionalities.
• Understand all functionalities in the system, to align all approaches and set-up in the Financial Application with the Bank’s objectives.
• Ensure all the spending for system improvement is within the approved budget.
• The task also includes all other duties that assigned by the supervisor.

Support the following systems and their improvement for operational efficiency and effectiveness. The main systems are:

• Core Banking System (CBS)
• FOS – Interfaces e.g. CCRIS, CTOS, CBM and CBS(XML Gateway)
• Treasury Management System(Quantum)
• Financial Application System(TechOne)
• Malaysian Financial Reporting Standard (MFRS9)
• Credit Operations System (COS)
• Collection Management System (CMS)
• MySMEBank (Online Application System)
• 4SME – Mobile App.
• Scanning Invoices System (ESKER)
• Electronic Data Management System (EDMS)
• Human Resource Management System (HRMS)
• Payment Gateway e.g RENTAS, CIMB, BIRO, Virtual Account
• e-Procurement
• BNM Applications’ e.g. CCRIS, RENTAS and KIJANGNET
• E-Help Ticketing System
• Oracle Business Intelligent Enterprise Edition (OBIEE) Reporting

Operation:

• Handle the Change Control Request (CCR) and Problem Logs request by users;
• To ensure the issues resolved timely
• Provide support for FLEXCUBE End Of Day (Day).
• Prepare documents for Production Deployment (Change Request Form)
• To communicate and work closely with Technical Support team on any issues related to Application;
• Study user / system requirements and liaise with vendors on any system related request;
• To design, develop, review and implement the IT standard operating procedures and policies for completeness and compliance;
• To advise and recommend system solution to management which are cost –effective and serve the needs of the organization;
• To clean up non-compliance finding of Application Management / Management Services / System Operation and IT security;
• To manage the application business requirements form all operating units in the evaluation of software solution project implementation and other project-related discussion;
• To review and update the application policies and procedures accordingly;
• Register and response to all user requests / enquiries and perform Level 1 support;
• Monitor all outstanding helpdesk problem logs and ensure vendor’s responded to the stipulated response time;
• To ensure staff to comply & report on Anti Money Laundering (AMLA), frauds and defalcations (including attempted frauds) and breaches of Employee Code of Conduct; and
• To perform any other duties and responsibilities as assigned from time to time.

Project Management:

• Monitor closely on each of every deliverable / milestone as per the project plan;
• To ensure application project and programme services delivery met the business and operational requirements and standards;
• Prepare and compile all the project papers such as Status Report, strategy paper for rollout and testing; and
• Assist Business Project Manager by ensuring all deliverable based on Scope of Work (SOW) or Business Requirement Specification (BRS). 

• Ensure meeting the application service level agreement
• Ensure effective and efficient application service delivery and implementation
• Ensure review and changes to functional request for new/ enhanced application system

• A minimum of 4 years of experience in related industries; had assumed management positions with good professional ethics and occupational track records. (Senior Executive)
• Knowledge in the related main systems

• IT System Administration
• IT Network Administration
• IT Database Administration
• IT Relationship Management
• IT Service Delivery
• IT Strategy & Planning
• Program Management
• Quality Management
• System Design & Development
• Technology Application IT

A minimum of a Bachelor’s degree or its equivalent in relevant fields, and in possession of relevant professional qualifications fulfilling the regulatory requirements (if any).

1. A minimum of 4 years of experience in related industries; had assumed management positions with good professional ethics and occupational track records. (Senior Executive) 2. Knowledge in the related main systems